Frequently Asked Questions

Order & Processing
Is there a quantity limit for a single order?

No, there is no maximum quantity limit for a single order. However, if you wish to place a bulk order, please contact us for special pricing and discounts.
How can I order a miner from Pro Miner Wuxia?

You can place an order through our official website.

To place an order offline, you can reach out to us either on Email Address/Live Chat or over a Telegram.

Our team will help you place your order and ensure its quick delivery.

For more details, contact us today!
How can I confirm my order details?

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website upon your order confirmation.

In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.
Can I alter or modify my order details upon order confirmation?

We can help update shipping details before dispatch. If the product has already shipped, we’re unable to alter the address. Address changes after dispatch are not guaranteed and may incur carrier fees or delays.
How can I trace my order?

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.

If you fail to access details through either of the above ways, feel free to contact us directly.
Can I cancel an order?

Orders cannot be cancelled after payment is received.
Which power supply unit will I receive- 110v or 220v?

PSU inclusion varies by model - see the product page. Where a PSU is included, voltage compatibility follows the model’s specifications (e.g., 110V/220V). Use appropriate cabling/transformers as required.
What are the benefits associated with bulk ordering?

If you request more than one miner, you can contact us via Telegram for immediate assistance and to obtain special discounts.
Does the miner set include power cord/cable?

We understand that not all machines come with a power cord. However, at Pro Miner Wuxia, we focus on offering a complete service, which is why we ensure that every order includes a power cord, even if it does not come with one by default.
What are the benefits associated with bulk ordering?

If you request more than one miner, you can contact us via Telegram for immediate assistance and to obtain special discounts.
What are the benefits associated with bulk ordering?

If you request more than one miner, you can contact us via Telegram for immediate assistance and to obtain special discounts.

Pricing
Do the prices on your website fluctuate, and are all listed miners available with up-to-date pricing?

Yes, the price of miners fluctuates depending on market conditions. The prices on our website are the actual prices, managed by our team, and are always kept up to date. Please check the website for the most current pricing before placing an order.
Does bulk ordering offer special discounts on miners?

Yes, if you purchase 2 or more miners, you can apply coupons available on the website. If no coupons are available, contact our team for special bulk order discounts.
In which currency are the miner prices listed?

The miner prices on our website are listed in USD$.
Are there any hidden fees in the listed prices?

Before placing an order, you must first contact customer service (Telegram for immediate assistance). To obtain information about shipping costs and customs duties, as each country has different laws and rates.

Payment & Acceptance
What are the payment options?

We accept Cryptocurrency. We do not accept cash or credit/debit cards.
If I choose to pay in cryptocurrency, do I need to use a specific wallet or exchange for the transfer?

No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports the transfer to our wallet.

Shipping & Warranty
What is the warranty period for miners?

The warranty period varies depending on the manufacturer and can range from 180 to 365 days, depending on the miner's make and model.
Are the miner prices inclusive of shipping charges?

To obtain an accurate shipping cost, please contact us by email or Telegram (for immediate assistance).
How long will it take for you to ship the 'In Stock' product?

We typically dispatch in-stock products within 48 hours after payment (times are estimates and may vary).
Are the miner prices inclusive of shipping charges?

To obtain an accurate shipping cost, please contact us by email or Telegram (for immediate assistance).
Do you ship worldwide?

Yes - we ship to 100+ countries.
How can you help me save on customs duty?

We comply with customs laws and declare the full value and correct HS codes. Duties and taxes are assessed by your local.

Shipping & Warranty
How do I ensure my order is confirmed with you?

You’ll receive a confirmation email with all order details. Registered users can also check their order status in the 'My Account' section. Guests can follow email updates or contact our team for confirmation.
How do I set up my miner?

To set up your miner:

1. Download a trackable IP scanner.

2. Locate the miner's IP address.

3. Open the device dashboard.

4. Enter your pool link and wallet details.
What is the difficulty level for setting up a miner?

Setting up a miner is straightforward with its plug-and-play model, requiring very little technical knowledge.